About Me

I excel in crafting and executing strategies that not only boost client retention by 35% but also lead to significant improvements in program completion rates. My ability to successfully implement new CRM systems has transformed client tracking and service delivery, while my strategic change management plans have strengthened organizational resilience and employee engagement.

I am adept at leading cross-functional teams through complex changes, utilizing my expertise in client onboarding, product adoption, and needs gap analysis to deliver exceptional results. My commitment to continuous learning and process improvement ensures that I consistently achieve efficient and verifiable outcomes.